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Benefits & pensions

Notify Social Security

Needs you

Social Security needs to know so payments stop cleanly and survivor benefits can begin. It sounds official, but it is one phone call, and I've already prepared everything you need to say.

A script Lumen drafted for you
Hello, I'm calling to report a death. My mother, Margaret Ellison, passed away on April 1st. Her Social Security number is on file with you. I'm her daughter and the executor of her estate. Could you tell me what happens next with her benefits?
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What you'll need
Death certificate
Her SSN (on file)
Your photo ID
The number
1-800-772-1213
Mon–Fri · 8am–7pm local
If this feels like too much

You can hand this call to a family member, or to a professional from the Marketplace. No explanations needed.

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